Contact Us | Socom Tactical Airsoft

Frequently Asked Questions

Please read our FAQ before sending us a message.

Tracking starts showing / updating around 7pm on day of dispatch. 

Please be advised we process orders on a Saturday but no collections These tracking numbers will update on Monday after collection.

If a bank holiday these will update on a Tuesday.

If you have an issue with your order we ask to email not call as shop team have limited access to dispatched order details. 

We aim to respond with in 2 working days (please be advised we are closed Tuesdays and Sundays)  Saturdays have limited email replies.

Please be advised emails and phone lines are handled by separate teams please do not email then call if you have not heard back in 1 hour this adds additional time to resolve issues and can cause confusion and double tickets being raised.

We charge a Flat Fees
UK Shipping £5 or FREE for over £100

Europe £13

Rest of the world £16

We take all main credit and debit cards except Amex

We also take Paypal and accept Paypal pay in 3 interest free finance

For UK mainland shipments most orders are 1-2 days for Europe 2-5 days rest of the world 7-10 days there maybe additional delays due to customs

We aim to ship all instock items same WORKING day

Orders are not shipped Tuesdays or Sundays

Please log into your account under orders tracking number and shipping method will be shown.

You can track with your APC Tracking number here 

All though stock issues do happen if its shown in stock on the website its instock in our store.

If you are coming down for some thing specific please give us a call first to check 

All though we aim to resolve all issues quickly please contact via phone or email first if you feel a issue is not resolved by these means please feel free to escalate to

Please be advised issues to this email can not be resolved unless attempt to resolve via contacting the shop direct first on details on the right of the screen.

If you would like to return some thing please return to  the below address with in 14 days.

In your package Please include order number and reason for return.

Please be advised we can not accept returns for used items and need to be returned with full packaging. 

Faulty Items please contact us first to try resolve as a large amount of issues can be resolved with out return.

Socom Tactical LTD
6 Quantum Business Park
GU52 8EA

Do you do repairs and upgrades?

Yes we offer repairs and upgrades

Repairs and diagnostics £25 per hour minimum 1 hours

Gas magazine Repairs  From £5

Connector Changes £5 including connector 

How do i track my repair once booked it?

You will be able to keep track of your repairs via our system
You will get email updates at different stages or you can search your booking number for updates. 

Why Not Get in contact?

Shop Address:

Socom Tactical LTD
6 Quantum Business Park
GU52 8EA
Phone: 01252 616868 
Email: Please use contact form below

Shop, Delivery & Return Address:

Unit 6 Quantum Business Park,

Beacon Hill Road,



GU52 8DY

Shop Opening Times

  • Monday: 14:30 – 21:00
  • Tuesday: Closed
  • Wednesday: 14:30 – 21:00
  • Thursday: 14:30 – 21:00
  • Friday: 09:30 – 17:30
  • Saturday: 09:30 – 18:00
  • Sunday: Closed